We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@nouwap.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@nouwap.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 10 days for your bank or credit card company to process and post the refund too.
Shipping
To return your product, you should mail your product to:
Room 301, Building 7,Xinxia Industrial City, Lichang Community, PinghuStreet, Longgang District,Shenzhen,CHINA
Zip: 518111
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Company: Shenzhen Yixian Trading Co., Ltd.
Phone number：+86 18927412984
Email: service@nouwap.com
Address: Room 301, Building 7,Xinxia Industrial City, Lichang Community, PinghuStreet, Longgang District,Shenzhen,CHINA
Zip: 518111
Customer Service Chat Hours: Monday-Friday: 12:00am to 12:00pm (GMT+08:00) China Standard Time (Shanghai)
Updated May 3, 2024
Best Regards
https://nouwap.com