ALL ORDERS AIR TRANSPORT
Our products are mainly shipped by air, free shipping, merchants bear the freight, including tax.
Handling time:After your purchase, it will be shipped within 1-2 working days.
How long does it take from delivery to your receipt?
US needs: 8~16 working days;
— TRACKING ORDERS
What is the total delivery time for my order?
The delivery time for your order is determined by two factors: Processing and Shipping.
Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed in 1-2 business days .
Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. We send an email with tracking once your order has shipped.
What should I do if the tracking number I receive is not working?
It can take 1-2 business days for the tracking number to be registered and/or scanned in the carrier’s system. This could prevent or delay visibility to your shipment, so please try again after waiting a full weekday.
If two business days have passed after you receive your tracking email, and you are still unable to track the order, please for an update to your order status.
What can I do if I never receive my order?
Occasionally, packages are lost in transit, delivered to the wrong address, or arrive in separate packages. Packages may also be left with a family member, neighbor, co-worker, or building manager.
NOTE: If an order is 3 days past the estimated delivery date or tracking shows it as delivered, and you never received the order, please to check your order status and inquire about a refund.
How do I check the status of my order?
After any order is completed, you will receive an email confirming the purchase. After the order ships, you will receive a second email with tracking information. This information is also available through your online Account Information > Order History.
NOTE:
For Standard shipping to Hawaii or Alaska, add 3-5 business days
Weather-related shipping delays are not within the control of
Will items ship on Saturdays?
No. At this time, weekends and holidays are not included.
Can I use different “Bill to” and “Ship to” addresses?
If you ship order(s) to an address other than the billing address of your credit/debit card, the order is subject to delays or cancellation. To prevent this, please make sure the settings and contact information of your method of payment are up-to-date when placing your order.
NOTE: The “ship to” address cannot be altered after the order has been shipped.
PLEASE CHECK YOUR SHIPPING ADDRESS!Nouwap is not responsible to pay for shipping on orders that are returned to us due to wrong/insufficient addresses.All orders that are returned to our warehouse due to an incorrect address will be automatically refunded minus shipping costs paid by Nouwap and applicable processing fees.If the order is delivered to an incorrect address that was entered at checkout Nouwap is not responsible to re-ship the order.
RETURNS
Here at Nouwap we stand behind our products!
If for any reason you are not completely satisfied with your products, we offer a 15 day full refund, less shipping, for unused and new products
A 15% restocking fee will be applied for used or opened products
Return policy does not apply to products ordered with a special discount code
Contact us below with any questions or return requests:
We will be sure to get back to you within 24 hours!
Company: Shenzhen Yixian Trading Co., Ltd.
Phone number：+86 18927412984
Email: service@nouwap.com
Address: Room 301, Building 7,Xinxia Industrial City, Lichang Community, PinghuStreet, Longgang District,Shenzhen,CHINA
Zip: 518111
Customer Service Chat Hours: Monday-Friday: 12:00am to 12:00pm (GMT+08:00) China Standard Time (Shanghai)
Updated May 3, 2024
Best Regards
https://nouwap.com